Stakeholder engagement
Basic approach
The Idemitsu Group engages in active dialogue with various stakeholders.
In this increasingly uncertain business environment, we will continue to seek valuable opinions and suggestions from our stakeholders and incorporate them into our management policies and business strategies.
●Stakeholders surrounding our company
Policy
Multi-stakeholder Policy
We recognize that it is important to collaborate on creating value together with diverse stakeholders including employees, dealers, business partners, partner companies, creditors and local communities in addition to shareholders in corporate management. Based on this recognition, we will work to appropriately collaborate with multiple stakeholders. In addition, we see appropriately distributing to multiple stakeholders the profits and results generated by collaborating to create value and improving productivity as leading to maintaining the momentum of pay increases and sustainably developing the economy. We believe employee returns and consideration for business partners are important from that perspective. Based on this belief, we will promote the following initiatives.
1. Employee Returns
We have professed people to be our capital and advocated people-centered management since our foundation. We place our human resources strategy at the heart of our management strategy. We have set employee growth as a management objective. Therefore, we are striving for sustainable business growth and productivity improvements by developing the abilities and improving the skills of employees in line with our focused investment of management resources in growth fields. Furthermore, we are working to reform our business structure and maximize value to realize a carbon-neutral and circular society.
Based on these efforts, we will raise wages in an appropriate manner according to profits and results. Moreover, we actively provide education and training and improve overall working conditions. In this way, we will look to raise employee engagement and further improve productivity. Through these measures, we will aim to provide sustainable returns to employees.
(Individual Items)
Specifically, we will work to increase pay. We will raise base wages and improve starting salaries taking into account the social conditions and business environment. Moreover, we have established an extensive educational structure for everyone from new employees to those in managerial positions. Aiming to improve attitudes and abilities based on the Action Mindset, we provide a program which supports personal growth in addition to professional growth for education and training. In particular, we place emphasis on supporting autonomous life-career development. As such, we are taking wide-ranging measures for employees of all ages. These measures include proposing diverse career paths, offering skill development options and providing opportunities for cross-boundary learning.
2. Consideration for Business Partners
We will continue to adhere to the Partnership Building Declaration.
If the Partnership Building Declaration is removed from the portal site, we will voluntarily withdraw the publication of the Multi-stakeholder Policy.
・URL of the Partnership Building Declaration (Japanese only) We will also strive to build appropriate business relationships with consumption tax-exempt businesses. We will refer to the government’s published approach to complying with the qualified invoice system for tax-exempt businesses and their business partners.
We will continue to steadily promote initiatives while confirming the situation of those initiatives for these items.
(Updated due to a change in representative on April 1, 2025)
Idemitsu Kosan Co.,Ltd.
Representative Director and President
Noriaki Sakai
Governance
Strategy
The Group believes that highly transparent information disclosure to stakeholders leads to building relationships of trust and creating value. At the same time, the Group strives to strictly adhere to compliance and ensure safety and quality control, and when problems arise, we will disclose even negative information in a timely and appropriate manner through information disclosure on our corporate website, news releases, and other means.
Through responsible dialogue with diverse stakeholders, we aim to improve our corporate value and contribute to the development of society.
Initiatives
dialogue with stakeholders
| Stakeholders | Initiatives | Overview of initiatives |
|---|---|---|
| All | Information dissemination through the corporate website, company newsletter, and social media. | To widely communicate our group's business activities, various initiatives, and the latest information, we strive to disseminate information in a timely and appropriate manner using our corporate website, newsletters, social media, and other channels. Furthermore, our corporate website includes various contact points to encourage proactive communication. |
| Public relations activities through advertisements and promotions | To foster a broader understanding of our group's business activities and corporate operations, we continuously conduct advertising and promotional activities, striving to improve understanding of and trust in our corporate brand. |
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| Shareholders/Investors | Dissemination of information for individual investors | The shareholder-only website "Idemitsu Connect," launched in 2023, aims to strengthen communication with shareholders through the distribution of exclusive content that deepens their understanding of Idemitsu's initiatives, including information on Complex tours, lottery-based preferential treatment, and more. Idemitsu Connect |
| Information dissemination for analysts and institutional investors | In addition to quarterly earnings briefings, we also hold individual investor relations meetings and small meetings with analysts. Our management team visits institutional investors in Europe, the Americas, and Asia to explain our business strategy and current performance. Top Seminar |
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| Customers (individuals/consumers) | Setting up a customer center | We answer inquiries across a wide range of areas, from various products such as Petroleum and lubricants to matters concerning the company and its operations. We also handle feedback regarding SS services, staff customer service, and tank trucks. In particular, prompt action is required for feedback and complaints, so we work in cooperation with the relevant departments to respond appropriately and use the feedback to make improvements. Furthermore, when we receive concerns regarding our business activities, we always remember to be grateful and respond courteously, promptly relaying the information to the relevant department. |
| Customers (corporations and customer) | Holding of seminars customer | Through communication with corporate customers, we propose and develop products that meet their needs. In addition, at our branches across the country, we hold seminars for customer to provide information that will be useful for their business, such as technological trends in energy conservation and environmental technologies, and the status of legal regulations. |
| Partner companies | Collaboration with partners | We work together with our partner companies to create value. By having common goals, policies, and guidelines, we strive for mutual sustainable development. |
| NPOs, NGOs, research institutions | Participation in initiatives etc. | We join and collaborate with various initiatives to collect information and collaborate to help solve social issues. |
| Country/local community | Holding regional information sessions | We hold information sessions at least once a year, inviting local community representatives, such as heads of neighborhood associations in the vicinity of Refineries/Complexes and plants. We explain our efforts regarding safety and the environment and receive feedback from the community. |
| Implementation of environmental education | We hold classes aimed primarily at elementary school students living near our Refineries/Complexes and factories, to help them deepen their understanding of climate change issues such as global warming. |
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| Implementation of environmental conservation activities | We participate in cleanup activities near Refineries/Complexes and factories, as well as conservation activities for local forests and coastlines, which not only contribute to the local community but also serve as a way for employees to bond with each other. |
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| Employees | Idemitsu Employee Association Activities | In order to promote "Bringing out the full potential of each individual," one of the pillars of our human resources strategy, we established the Idemitsu Employees Association, a general Idemitsu Employee Association, in April 2024. We will provide a "place" for all employees to actively participate in creating a better company and changing the organizational culture, and through dialogue and proposals that transcend departments and hierarchies, we will foster a sense of participation in management and lead to the autonomous growth of each individual. |
| townhall meeting and various "dialogue sessions with executives" | We hold townhall meeting as a forum for two-way dialogue between management and employees. These meetings allow us to share management's philosophy and policies, deepen our understanding of employee voices and workplace realities, and combine perspectives to improve our understanding of organizational challenges. We also conduct smaller-scale dialogue, such as those focused on specific themes or departments, to further promote mutual understanding. |
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| Implementation of Employee Engagement survey questionnaire | We conduct this survey annually to quantitatively and continuously analyze employees' "engagement, mutual trust, and sense of unity" and to translate that analysis into actionable insights. The 2025 survey was conducted from early to mid-February 2026, with responses from a total of 11,325 employees (a response rate of 95.8%) from our company and our domestic and international group companies. Maximizing engagement Satisfaction > employee engagement survey |
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| Information dissemination through group newsletters, internal signage, internal portal sites, etc. | Group newsletters (published on the internal portal site) include a reader comment function to facilitate two-way communication. In addition, our in-house signage disseminates various information such as our business information, compliance, health management, and employee survey results. |
Customer center initiatives
Idemitsu Customer Center values customer feedback
At our center, we not only answer customer inquiries, but also strive every day to ensure that our customers feel that it was worth calling us, by implementing the following MVV.
[MISSION: Mission and Role]
Improve customer satisfaction and brand image by acting as an interpreter for both parties
[VISION: What we want to be]
Work as a team to become a reliable presence with high levels of expertise
[VALUE: Value Standard]
We value hospitality, change ourselves, and evolve together
● Number of inquiries received at the customer service center (FY2025) Unit: inquiries
| Total number of receptions |
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|---|---|
| Inquiry |
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| Complaints complaints |
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| Proposals and requests |
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| Compliment |
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| Others |
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