Maximize employee engagement

Basic approach

Idemitsu Kosan is striving to revitalize inner communication with the aim of co-creating a better company where all employees can feel motivated and motivated to work. In order for each employee to grow and feel more motivated, we need to create a safe and secure place for free and open dialogue, promote good internal communication, and foster a thorough understanding of company-wide and organizational goals. think.
In order to foster such a corporate culture and increase employee engagement, we quantitatively and continuously assess the situation of employees and the organization once a year, identify issues, and take measures using a "challenging" survey and employee and management surveys. We are implementing a variety of measures, including the "Next Forum," where executives directly engage in dialogue, exchange opinions, and make proposals regarding company-wide issues, and "townhall meeting," where executives directly explain the state of business.

● Initiatives to improve workplace culture and increase motivation

Initiatives to improve workplace culture and increase motivation
Initiatives to improve workplace culture and increase motivation
Initiatives to improve workplace culture and increase motivation

Initiatives

“Rewarding” survey questionnaire

At our company, which places importance on maximizing the growth and fulfillment of people, we quantitatively and continuously analyze employees' ''rewarding work, mutual trust, and sense of unity,'' and conduct a system called ''In order to understand the state of the organization.'' We conduct a survey once a year to find out what's rewarding. The results of the survey are fed back to management and all employees who participated in the survey, and a PDCA cycle is implemented in which the results are analyzed in detail and a specific action plan is formulated and implemented, and the results of these efforts are confirmed in the following year's survey. Masu.

●Summary of the 2023 “Rewarding” Survey Questionnaire

Implementation period
Late July to early August 2023
Subject
A total of 11,522 people from our company and domestic and overseas affiliates (29 companies)
Response rate
96.1%
Features of 2023
Improvements were seen in the ``challenging score'' used as an indicator, and the score differences between attributes (especially gender and age), which had been an issue, were reduced overall.
We believe that the detailed implementation of measures for each attribute has been successful, and the scores of young people (in their 20s and 30s), many of whom work at Refineries/Complexes have improved significantly.
We also believe that this is a result of the DE&I Promotion Committee's efforts and career-related measures to support individual growth. We will continue to identify essential issues through dialogue between management and employees and take appropriate actions.

●Rewarding score (by gender/age)

Challenging score (gender)

sex

Challenging score (by age group)

By age group

Toward maximizing motivation

●Six issues that our company prioritizes

Six issues that our company prioritizes

The chart on the right shows the score trends over the five years since fiscal 2019 for the six issue areas that our company places particular emphasis on. Fiscal year 2019 marked a new start with the business integration of Idemitsu Kosan and Showa Shell Sekiyu. Although each item has improved overall, the improvement in DE&I has been particularly large.
We have confirmed that the “Killing Score” has a high correlation with “Management Philosophy /Strategic Policies,” “Growth Opportunities,” and “DE&I.” We believe that taking a focused approach to issues that are inferior to those in general industry based on the correlation with the "motivation score" will lead to further improvements in employee motivation.

Dialogue between management and employees

Next Forum initiatives

Event held in October 2023

Event held in October 2023

The "Next Forum" is a place for employees and management to directly engage in dialogue, exchange opinions, and make proposals regarding company-wide issues, with the aim of co-creating a better company. Held twice a year, forum members selected from each department (approximately 100 people from all 47 departments) gather feedback from the workplace and engage in direct dialogue with management. In 2022, it was held in September and the following February.
By engaging in dialogue with management through forums such as Next Forum, and implementing and developing specific actions, we will foster a sense of ownership among forum committee members, which in turn will lead to a real sense of change among employees. In FY2023, we will further expand the provision of information to forum members and opportunities to improve their skills so that they can make more specific recommendations to management, in order to move to the implementation phase of actions for company-wide issues identified in FY2022. We will continue to. By doing so, we will increase committee members' sense of participation in management, a sense of growth, and a sense of fulfillment, and we will ensure that our activities are linked to our human resources strategy.
Dialogue at Next Forum has resulted in numerous actions being taken to improve company-wide issues, and employee voices are being reflected and developed in company-wide activities. townhall meeting'' provide an opportunity to learn about company policies and the thoughts of management; ''Workshops for department managers, deputy managers, and section managers'' stimulate communication between departments; expand information and support necessary for career development; We implemented several measures, including publishing career reports for department managers.
We will continue to create a state in which all employees will be able to grow and realize themselves by working at our company, and will always feel a sense of fulfillment and pride.

Townhall meeting

Mini-townhall meeting (held by business division)

Mini townhall meeting (held by business division)

We hold "townhall meeting" as an opportunity for dialogue between employees who know the company's policies and the thoughts of management and management.
At the meeting, management answers questions submitted by employees in advance, and also answers questions via online chat.
In addition to townhall meeting held twice a year, we also hold mini-townhall meeting financial results are explained and executives in charge and employees of business divisions interact directly.

Exchange of opinions with employees regarding personnel measures

Our group strives to comply with labor-related laws and regulations in each region in Japan and overseas, and is also working to create a work environment where all employees can focus on their work with peace of mind. Based on the Labor Standards Act, employee representatives prepare opinions regarding the establishment and revision of labor-management agreements and work regulations. Changes to personnel policies are communicated through information sessions for employees and other venues.
We collect opinions on existing systems through voluntary employee surveys and share the results through internal portals and emails, and create opportunities for dialogue between the company and employees, such as by making the same topic a topic of discussion at town hall meetings and other meetings. Masu.
We hold regular labor-management consultations with our labor union, FTOE (Forward Together with Our Energy). Through these initiatives, we aim to develop policies that are highly understandable and empathetic regarding the content of human resources policies, wage levels, working conditions, and welfare benefits.
We are also soliciting public comments from employees and considering them when designing our future personnel system.

Promoting the cultivation of a corporate culture

Promotion of Activity Based Working (ABW)

Otemachi office improvement project

Otemachi office improvement project

We will respond quickly and flexibly to any changes in the environment and fulfill our business objectives. We are promoting Activity Based Working (ABW) in order to increase the productivity, job satisfaction, and creativity of each employee who is the driving force behind this, and to take on the challenge of creating new value. ABW is the ability of employees to autonomously choose the best working style for their work, "anytime, anywhere, with anyone," regardless of time or place, and we are creating an environment for this.
Since moving to our Otemachi head office in December 2020, we have been promoting ABW with the aim of improving employee productivity. We collect employee opinions through a survey every year and reflect them in our office. In fiscal 2023, we will launch the Otemachi Office Improvement Project to strengthen our office improvement system. In July 2023, we set up guidelines that describe how to use each space in the office, so that everyone can make effective use of each space. In addition, we are taking daily steps to create a more comfortable working environment for employees, such as providing office guidance for new employees and changing spaces that are infrequently used. We are promoting ABW not only at our head office but also at each Complex.