Stakeholder engagement
Basic approach
The Idemitsu Group actively engages in dialogue with a wide range of stakeholders.
While efforts toward carbon neutrality society by 2050 are progressing both domestically and internationally, petroleum products still play an important role in the energy mix in our daily lives.
In this complex business environment, we will continue to receive valuable opinions and suggestions from our stakeholders and incorporate them into our management policies and business strategies.
●Stakeholders surrounding our company
Policy
Multi-stakeholder Policy
We recognize that it is important to collaborate on creating value together with diverse stakeholders including employees, dealers, business partners, partner companies, creditors and local communities in addition to shareholders in corporate management. Based on this recognition, we will work to appropriately collaborate with multiple stakeholders. In addition, we see appropriately distributing to multiple stakeholders the profits and results generated by collaborating to create value and improving productivity as leading to maintaining the momentum of pay increases and sustainably developing the economy. We believe employee returns and consideration for business partners are important from that perspective. Based on this belief, we will promote the following initiatives.
1. Employee Returns
We have professed people to be our capital and advocated people-centered management since our foundation. We place our human resources strategy at the heart of our management strategy. We have set employee growth as a management objective. Therefore, we are striving for sustainable business growth and productivity improvements by developing the abilities and improving the skills of employees in line with our focused investment of management resources in growth fields. Furthermore, we are working to reform our business structure and maximize value to realize a carbon-neutral and circular society.
Based on these efforts, we will raise wages in an appropriate manner according to profits and results. Moreover, we actively provide education and training and improve overall working conditions. In this way, we will look to raise employee engagement and further improve productivity. Through these measures, we will aim to provide sustainable returns to employees.
(Individual Items)
Specifically, we will work to increase pay. We will raise base wages and improve starting salaries taking into account the social conditions and business environment. Moreover, we have established an extensive educational structure for everyone from new employees to those in managerial positions. Aiming to improve attitudes and abilities based on the Action Mindset, we provide a program which supports personal growth in addition to professional growth for education and training. In particular, we place emphasis on supporting autonomous life-career development. As such, we are taking wide-ranging measures for employees of all ages. These measures include proposing diverse career paths, offering skill development options and providing opportunities for cross-boundary learning.
2. Consideration for Business Partners
We will continue to adhere to the Partnership Building Declaration.
If the Partnership Building Declaration is removed from the portal site, we will voluntarily withdraw the publication of the Multi-stakeholder Policy.
・URL of the Partnership Building Declaration (Japanese only) We will also strive to build appropriate business relationships with consumption tax-exempt businesses. We will refer to the government’s published approach to complying with the qualified invoice system for tax-exempt businesses and their business partners.
We will continue to steadily promote initiatives while confirming the situation of those initiatives for these items.
(Updated due to a change in representative on April 1, 2025)
Idemitsu Kosan Co.,Ltd.
Representative Director, President
Noriaki Sakai
Governance
Strategy
Our group believes that disclosing information to stakeholders with a high level of transparency leads to building trusting relationships and creating value. At the same time, our group strives to ensure compliance and thorough safety and quality management, and when problems arise, we will disclose even negative information in a timely and appropriate manner through our website, news releases, etc.
Through responsible dialogue with our diverse stakeholders, we aim to increase our corporate value and contribute to the development of society.
Initiatives
dialogue with stakeholders
| Stakeholders | Initiatives | Overview of initiatives |
|---|---|---|
| All | Information dissemination via website | In order to disseminate the latest information about our group in a timely manner, we have established an official website to disseminate information. We have set up various contact points on our website and are working to actively communicate with you. |
| Public relations activities through advertisements and promotions | We are continually engaged in advertising and promotional activities to deepen understanding of our group's business and other initiatives. |
|
| Public relations magazine | In order to disseminate information about our business and initiatives, we publish a quarterly newsletter, post it on our website as a digital book, and also produce a booklet version. The booklet version is distributed to business partners, dealers, and related parties in the areas surrounding our domestic bases. |
|
| Shareholders/Investors | Dissemination of information for individual investors | We participate in IR events for individual investors, where the director in charge of IR, general manager of accounting and finance, and others explain business overview, management strategy, and business status. We have launched "Idemitsu Connect," a website exclusively for our shareholders, and are strengthening two-way communication with them by providing content and events for them. Idemitsu Connect |
| Information dissemination for analysts and institutional investors | In addition to quarterly financial results briefings, we also hold individual IR meetings and small meetings with analysts. Our management team visits institutional investors in Europe, America, and Asia to explain management strategies and business conditions. |
|
| Customers (individuals/consumers) | Setting up a customer center | We respond to a wide range of inquiries, from inquiries about various products such as Petroleum and lubricants to matters related to the company and its business. We also handle matters related to service stations, customer service by staff, and tanker trucks. In particular, we work with the relevant department to deal with any suggestions or complaints promptly and appropriately, and use them to make the necessary improvements. When there are concerns or reports about other business activities, we promptly cooperate with the relevant department and respond appropriately. |
| Public relations activities through advertisements and promotions | We are continually engaged in advertising and promotional activities to deepen understanding of our group's business and other initiatives. |
|
| Customers (corporations and customer) | Holding of seminars customer | Through communication with corporate customers, we propose and develop products that meet their needs. In addition, at our branches across the country, we hold seminars for customer to provide information that will be useful for their business, such as technological trends in energy conservation and environmental technologies, and the status of legal regulations. |
| Partner companies | Collaboration with partners | We work together with our partner companies to create value. By having common goals, policies, and guidelines, we strive for mutual sustainable development. |
| NPOs, NGOs, research institutions | Participation in initiatives etc. | We join and collaborate with various initiatives to collect information and collaborate to help solve social issues. |
| Country/local community | Holding regional information sessions | We hold information sessions at least once a year, inviting local community representatives, such as heads of neighborhood associations in the vicinity of Refineries/Complexes and plants. We explain our efforts regarding safety and the environment and receive feedback from the community. |
| Implementation of environmental education | We hold classes aimed primarily at elementary school students living near our Refineries/Complexes and factories, to help them deepen their understanding of climate change issues such as global warming. |
|
| Implementation of environmental conservation activities | We participate in cleanup activities near Refineries/Complexes and factories, as well as conservation activities for local forests and coastlines, which not only contribute to the local community but also serve as a way for employees to bond with each other. |
|
| Employees | Idemitsu Employee Association Activities | In order to promote "Bringing out the full potential of each individual," one of the pillars of our human resources strategy, we established the Idemitsu Employees Association, a general Idemitsu Employee Association, in April 2024. We will provide a "place" for all employees to actively participate in creating a better company and changing the organizational culture, and through dialogue and proposals that transcend departments and hierarchies, we will foster a sense of participation in management and lead to the autonomous growth of each individual. |
| townhall meeting and various "dialogue sessions with executives" | This has been implemented since fiscal 2020 as a forum for direct communication between management and employees. Management shares information with all employees on various management issues and engages in direct dialogue. In addition, mini townhall meeting to explain financial results have been held every quarter since November 2021. In addition, various "dialogue meetings with executives" are held. |
|
| Implementation of Employee Engagement survey questionnaire | The survey is conducted once a year to quantitatively and continuously analyze employees' Engagement, mutual trust, and unity" and to take action. The 2024 survey was conducted from late July to early August, and a total of 11,649 employees (response rate: 96.5%) from our company and group companies in Japan and overseas responded. |
|
| Information dissemination through group newsletters, internal signage, internal portal sites, etc. | Group newsletters (published on the internal portal site) include a reader comment function to facilitate two-way communication. In addition, our in-house signage disseminates various information such as our business information, compliance, health management, and employee survey results. |
Customer center initiatives
At our "Idemitsu Customer Center," we place great importance on "customer feedback."
At our center, we not only respond to customer inquiries, but also strive to provide "plus" guidance in order to make customers feel glad that they called.
In addition, in order to sincerely listen to customer feedback, we regularly undergo response training and strive to improve quality.
● Number of cases received at the Customer Service Center (FY2023) Unit: Cases
| Total number of receptions |
|
|---|---|
| Ready to Power Your Mission? Contact Us Today! |
|
| Complaints complaints |
|
| Suggestion |
|
| Compliment |
|
| Others |
|