FAQ

What is DrivePay? open

This is a key chain type payment tool that can be used at Idemitsu's self-service SS to easily refuel and pay. There are no joining fees or annual fees.

Are there any joining fees or annual fees? open

There are no joining fees or annual fees.

How long does it take to issue DrivePay? open

It takes about 5 minutes to register and you can start using it right away.
Registration is available at apollostation and Idemitsu SS gas stations that accept DrivePay.

Can it be used for purposes other than refueling? open

DrivePay can also be used to purchase car supplies and car maintenance other than refueling.

Can I earn points on my credit card? open

You can still earn points and miles from your regular credit card.

How will I be billed? open

The credit card registered at the time DrivePay is issued will be charged.

I am currently using the "apollostation card", but would it be better to join DrivePay?

Thank you for always using the apollostation Card.
DrivePay allows you to refuel without having to take out your card.
You can still receive cash back and points on your apollostation Card as usual, so if you join DrivePay you can refuel even more conveniently.

I don't think it's necessary since I don't drive often, but would it be better to join DrivePay? open

There are no joining fees or annual fees.
Please join us to make refueling easier.

Does DrivePay have an expiration date? open

DrivePayサービスご利用の有効期限はありません。ただしクレジットカードの有効期限が切れますとご利用できなくなります。
その際は新しいクレジットカードとDrivePayをお持ちください。再登録いたします。
なお、DrivePayの利用が一定期間無かった場合、ロックが掛かることがあります。
ロック解除については、コールセンターまでご連絡ください。
DrivePayコールセンター：0120-46-1281（24時間年中無休）

Can anyone create DrivePay? open

Anyone with a credit card and driver's license can register.
Please note that the only credit cards that can be registered are domestically issued credit cards with an IC chip and an international brand that have a PIN set.
Corporate cards, debit cards, and prepaid cards cannot be registered.

Can I make DrivePay using Rakuten Point Card or Ponta Card? open

Although it is not possible to issue a Rakuten Point Card or Ponta Card alone, it is possible to register both a credit card and a Rakuten Point Card or Ponta Card.
By registering both, you can not only refuel but also save and use Rakuten points easily.

Can I create DrivePay even if I am a cash member? open

Sorry, we cannot issue this for cash members.
Anyone with a credit card can bring it.
If you don't have a credit card, you can apply for the apollostation Card at our store, which will give you discounts on gas.

Can I use DrivePay with a credit card? open

We are sorry, but we cannot issue a credit card.

Can I use DrivePay at all apollostation?

申し訳ありません。一部の店舗ではご利用いただけません。出光興産のホームページにて取り扱っている店舗をご確認ください。または、DrivePayコールセンター（0120-46-1281）またはお客様センター（0120-132-015）にてご確認をお願いいたします。

I want to know about apollostation allow me to use DrivePay on the go.

Please check the Idemitsu Kosan website or call the DrivePay Call Center (0120-46-1281) or Customer Center (0120-132-015). I will confirm.

Can I have multiple DrivePays with one credit card? open

Unfortunately I can't make it.
To prevent unauthorized use, only one DrivePay can be used per credit card.

Can I register multiple credit cards with one DrivePay? open

I'm sorry, but this is not possible.
To prevent unauthorized use, only one credit card can be registered for each DrivePay.

Can I create DrivePay with my family card? open

You can also make a family card. Available if your family uses multiple cars.
Refueling fees will be charged to your credit card.

What should I do if I lose it? open

DrivePayコールセンター（0120-46-1281）にお電話ください。DrivePayの利用をロックします。
ロック後は利用できなくなりますのでご安心ください。

What should I do if I want to reissue it? open

Please visit apollostation or Idemitsu SS that accepts DrivePay.
We will process your reissue.

What should I do if DrivePay becomes corrupted? open

Please visit apollostation or Idemitsu SS that accepts DrivePay.
We will process your reissue.

Is there insurance against unauthorized use of DrivePay? open

はい、上限60万円の補償制度がついております。
不正利用の疑いがありましたら、DrivePayコールセンター（0120-46-1281）にお電話ください。補償の対象期間は、コールセンター届出日を基準として前60日・後3日となります。

How can I check my DrivePay registration details? open

Please visit apollostation that accepts DrivePay.
You can check the registration details.

Is the information used when applying for DrivePay managed securely? open

The credit card number, driver's license, and phone number you receive at the time of application are strictly stored at a center that adheres to high security standards. It will not be used for any purpose other than inquiries.

I would like to change my DrivePay registration details. open

Please bring your DrivePay to apollostation that accepts DrivePay.
We will take steps to make the changes.

Is there a limit to the number of times I can use DrivePay? open

To prevent unauthorized use, your account may be locked if you use it more than a certain number of times in a day.
If your account is locked, please call the DrivePay Call Center (0120-46-1281). After verifying your identity, we will remove the usage restriction. Usage restrictions will automatically return the next day.

Is there an upper limit to the amount spent on DrivePay? open

The limit on the amount spent depends on the registered credit card.
To confirm the maximum amount, please contact your credit card company directly using the contact information listed on the back of your credit card.

My credit card has expired. open

Once your credit card expires, you will no longer be able to use it.
In that case, please bring your new credit card and DrivePay. We will process the expiration date update.

I lost my credit card. open

First, please contact the company of the lost credit card.
Please note that if your credit card is suspended, you will no longer be able to use DrivePay at the same time.
If your credit card has been reissued, please bring your new credit card and DrivePay. We will reissue it.

What should I do if I want to change the credit card information registered in DrivePay to a different credit card? open

Please visit apollostation that accepts DrivePay.
Please bring your new credit card and DrivePay with you so we can process the change.

Does DrivePay contain credit card information? open

Since credit card information is not registered, your credit card information and personal information will not be leaked if you lose your card.

Can students also create DrivePay? open

If you have a credit card, you can make one.

Does DrivePay have a charge function? open

There is no charge function. Payment will be the same as regular credit card payment.

Is there any screening for DrivePay? open

there is no. Anyone can create one as long as they have a credit card and driver's license.

Please tell me how to cancel DrivePay. open

Please visit apollostation that accepts DrivePay. We will process your cancellation.