FAQ

What is DrivePay? open

This is a key chain type payment tool that can be used at Idemitsu's self-service SS to easily refuel and pay. There are no joining fees or annual fees.

Are there any joining fees or annual fees? open

There are no joining fees or annual fees.

How long does it take to issue DrivePay? open

It takes about 5 minutes to register and you can start using it right away.
Registration is available at apollostation and Idemitsu SS gas stations that accept DrivePay.

Can it be used for purposes other than refueling? open

DrivePay can also be used to purchase car supplies and car maintenance other than refueling.

Can I earn points on my credit card? open

You can still earn points and miles from your regular credit card.

How will I be billed? open

The credit card registered at the time DrivePay is issued will be charged.

I am currently using the "apollostation card", but would it be better to join DrivePay?

Thank you for always using the apollostation Card.
DrivePay allows you to refuel without having to take out your card.
You can still receive cash back and points on your apollostation Card as usual, so if you join DrivePay you can refuel even more conveniently.

I don't think it's necessary since I don't drive often, but would it be better to join DrivePay? open

There are no joining fees or annual fees.
Please join us to make refueling easier.

Does DrivePay have an expiration date? open

There is no expiration date for using the DrivePay service. However, you will no longer be able to use it once your credit card expires.
Please bring your new credit card and DrivePay with you. We will re-register you.
Please note that your DrivePay account may be locked if you do not use it for a certain period of time.
For unlocking your device, please contact our call center.
Idemitsu App/Member Support Center: 0120-46-1281 (24 hours a day, 7 days a week)

Can anyone create DrivePay? open

Anyone with a credit card and a driver's license can register.
Please note that the only credit cards you can register are domestically issued credit cards with an IC chip, an international brand, and a PIN code.
Corporate cards and prepaid cards cannot be registered.

​Can I get a DrivePay card using a Rakuten Point Card, Ponta Card, or d Point Card?

While you cannot issue a DrivePay card using a Rakuten Point Card, Ponta Card, or d Point Card, you can register a credit card along with these point cards.
By registering, you can easily earn and use eligible points when refueling.

Can I create DrivePay even if I am a cash member? open

We are sorry, but we cannot issue this to cash members.
Anyone with a credit card or driver's license can use it.
If you don't have a credit card, you can apply for an "apollostation card" at our store, which offers discounts on fuel purchases.

Can I use DrivePay with a credit card? open

We are sorry, but we cannot issue a credit card.

Can I use DrivePay at all apollostation?

We apologize, but this offer is not available at some stores. Please check the Idemitsu Kosan website for a list of participating stores. Alternatively, please contact the Idemitsu App/Member Support Center (0120-46-1281) or the Customer Center (0120-132-015) for further information.

I want to know about apollostation allow me to use DrivePay on the go.

You can check this on the Idemitsu Kosan website or using the store locator function in the Idemitsu app. If you have any questions, please call the Idemitsu app/member support center (0120-46-1281) or the customer center (0120-132-015).

Can I have multiple DrivePays with one credit card? open

Unfortunately I can't make it.
To prevent unauthorized use, only one DrivePay can be used per credit card.

Can I register multiple credit cards with one DrivePay? open

I'm sorry, but this is not possible.
To prevent unauthorized use, only one credit card can be registered for each DrivePay.

Can I create DrivePay with my family card? open

You can also make a family card. Available if your family uses multiple cars.
Refueling fees will be charged to your credit card.

What should I do if I lose it? open

Please call the idemitsu app/member support center at 0120-46-1281. We will lock your DrivePay account.
Once locked, it will become unusable, so please rest assured.

What should I do if I want to reissue it? open

Please visit apollostation or Idemitsu SS that accepts DrivePay.
We will process your reissue.

What should I do if DrivePay becomes corrupted? open

Please visit apollostation or Idemitsu SS that accepts DrivePay.
We will process your reissue.

Is there insurance against unauthorized use of DrivePay? open

Yes, there is a compensation system with a maximum limit of 600,000 yen.
If you suspect fraudulent use, please call the idemitsu app/member support center at 0120-46-1281. The compensation period will be 60 days before and 3 days after the date you report the incident to the call center.

How can I check my DrivePay registration details? open

Please visit apollostation that accepts DrivePay.
You can check the registration details.

Is the information used when applying for DrivePay managed securely? open

The credit card number, driver's license information, and phone number you provide during registration are securely stored in a center that adheres to high security standards. They will not be used for any purpose other than responding to inquiries.

I would like to change my DrivePay registration details. open

Please bring your DrivePay card, driver's license, and credit card to apollostation that accepts DrivePay.
We will proceed with the change process.

Is there a limit to the number of times I can use DrivePay? open

To prevent fraudulent use, your account may be locked if you use it more than a certain number of times in a single day.
If your account is locked, please call the idemitsu app/member support center at 0120-46-1281. After verifying your identity, we will lift the restrictions. The restrictions will automatically be lifted the following day.

Is there an upper limit to the amount spent on DrivePay? open

The spending limit is the same as that of your registered credit card.
When using DrivePay at island-type self-service gas stations, the maximum amount per transaction is 14,990 yen. For uses other than refueling, the usage limit of your registered credit card will apply.
To check your spending limit, please contact your credit card company directly using the contact information listed on the back of your credit card.

My credit card has expired. open

Your credit card will become unusable once it expires.
Please bring your new credit card, DrivePay card, and driver's license with you. We will process the expiration date renewal.

I lost my credit card. open

First, please contact the issuer of your lost credit card. If your credit card is deactivated, you will also lose access to DrivePay.
If your credit card has been reissued or changed, please bring your new credit card, DrivePay card, and driver's license to the store to update your registered card information.

​What should I do if I want to change the credit card information registered with DrivePay to a different credit card?

Please visit apollostation that accepts DrivePay.
Please bring your new credit card, DrivePay card, and driver's license. We will process the change of information.

Does DrivePay contain credit card information? open

Since credit card information is not registered, your credit card information and personal information will not be leaked if you lose your card.

Can students also create DrivePay? open

You can apply if you have a credit card and a driver's license.

Does DrivePay have a charge function? open

There is no charge function. Payment will be the same as regular credit card payment.

Is there any screening for DrivePay? open

No, there isn't. Anyone can get one if they have a credit card and a driver's license.

Please tell me how to cancel DrivePay. open

Please visit apollostation that accepts DrivePay. We will process your cancellation there.