Inquiry Procedure (CVC)

Usage Guidelines

General Information

Before using this service, you must read and agree to the following.

We will not provide your personal information to any third party without your consent, except when required by law.
However, depending on the nature of your inquiry, we may disclose the personal information you have provided to contractors, successors of our businesses and our group companies (These are referred to as the relevant departments) in order to respond appropriately.
In some cases, a representative from the relevant department may contact you directly to provide a response or assistance.

■Please fill in the fields in the inquiry form and then press the "Confirm Input" button.
Fields marked "Required" are mandatory. Please fill them out.

■Please refrain from using the following device-dependent characters, as they will prevent your message from being sent.
Examples: 株式会社 (Co., Ltd.), リ（ 卑） (liter), ㎡ (square meter), (1), ②, Ⅲ, ℡ (telephone number), ㍻ (Heisei era name), etc.

■If you navigate to another page while filling out the form, your personal information may remain in the form. Please do not use your browser's back button; instead, use the "Reset" button to delete your personal information.

Depending on the content of your inquiry, it may take some time to respond, or we may not be able to respond at all. Thank you for your understanding.
Even if you request a response via email, we may use other means to reply depending on the content of your inquiry.
If there are any errors in your phone number or email address, we will not be able to respond. Please be careful to avoid any input errors.
If you prefer to receive a reply by email, please configure your email settings to allow emails from the "idemitsu.com" domain.
Please refrain from reproducing or reusing any part or all of the response we send you.