Business strengths

Our lubricant business

"What lubricant is most appropriate for the machine and the environment?" To answer that question, our group's more than 600 sales engineers around the world have fed back customer feedback to our research and development sites to create and supply optimal lubricants. And now, we are supplying lubricating oil of the same quality not only in Japan but all over the world.
We are always committed to cutting-edge manufacturing, and are working to establish new lubrication technologies and develop new base materials.

World-class market share and global supply system

For nearly 50 years, we have supported Japanese customers' overseas expansion through lubricants.
Now, we have established a supply system in major regions around the world, including North America, South America, Europe, the Middle East, Asia, and Oceania, and boast the 8th global market share and No. 1 sales volume among domestic lubricant manufacturers. Masu.
In order to quickly respond to customer requests in each region of the world, we have approximately 60 sales bases and over 40 production bases around the world. We aim to be a global partner that is trusted not only by Japanese customers but also by overseas customers.

Overseas offices

Research system

With four laboratories around the world, we have established a system to supply lubricants of the same quality to major regions around the world, meeting local needs.

IDEMITSU R&D global network

Lubricants Research Laboratory

Since Lubricants Research Laboratory opened in 1968, we have always worked with our customers to research and develop advanced lubricants and lubrication technology. The products developed at Lubricants Research Laboratory are wide-ranging, including automotive lubricants, industrial lubricants, and grease.

After-sales service to respond to any problems you may have

At Lubricants Customer Support Center, we can provide consultation on any problems you may have with lubricants, such as "I want to consider energy saving and environmental improvement'' or "I want to extend the life of lubricants," and we also offer testing services for customers who use our lubricants. We are taking measures.
We have also established an after-sales service system so that you can use our products with peace of mind.

Lubricating oil inquiry desk

(Lubricants Customer Support Center)

0436-61-2560

Reception hours 9:00-12:00, 13:00-16:00
(Excluding Saturdays, Sundays, holidays, year-end and New Year holidays, and holidays designated by our company)

*Cannot be used from IP phones

For inquiries regarding Shell lubricant products, please contact Shell, which manufactures and sells them.
Please contact Shell Lubricants Japan Co., Ltd.

Click here for the Shell Lubricants Japan Co., Ltd. website