Privacy policy

Idemitsu Kosan Co., Ltd.


出光興産株式会社(以下「当社」といいます。)は、「個人情報等の保護に関するグループ基本方針」に従い、以下の通り個人情報の適正な取扱いに努めてまいります。

1.Purpose of Use of Personal Information acquired by Idemitsu

We will use personal information of our customers, clients, shareholders, employees, and others with whom we have a relationship (the “Stakeholders”) as detailed below.
Please note that, except where permitted by laws and regulations, we will obtain the consent of the individual concerned in each case when using personal information beyond the scope necessary for achieving the purpose(s) of use as notified by any of the following:
・Purposes of use notified to the Stakeholders when personal information is provided;
・Purposes of use announced on our website, etc., including this Privacy Policy; or
・Purposes of use notified by other means.

1-1 Personal Information Acquired and Purpose of Use

We will use personal information for the following purposes.

(1) Personal information related to our customers

Items of Personal Information Purposes of Use
Personal information related to users of our web and application services (hereinafter referred to in this table as the “Target Services”) (i) Execution and performance of contracts between customers and Idemitsu, and management of other transactions
(ii) Communication between customers and Idemitsu, as well as notifications and greetings based on social customs
(iii) Provision and management of the Target Services, various information and notifications
(iv) Information on campaigns, events, etc. for the Target Services
(v) Requests for cooperation with questionnaires, surveys, etc. on the Target Services
(vi) Shipment of prizes and rewards for campaigns, questionnaires, etc. on the Target Services
(vii) Development and advertisement of our products and services
(viii) Aggregation and analysis of data for use in the development and marketing of our products and services
(ix) The following items through analysis including users’ browsing history and purchase history of the Target Services:
a. Improvement and enhancement of the convenience of the Target Services;
b. Guide to contents and information on our products and services matched to the interests and concerns of the relevant users; and
c. Distribution of advertisements regarding our products and services matched to the interests and concerns of users on services other than the Target Services and measurement and analysis of advertising effectiveness.
(x) Responding to requests, inquiries, etc. from users of the Target services
Personal information related to Users of various websites operated by Idemitsu (except for the above-mentioned Target Services; as the “Target Sites” in this table) (i) Conclusion and execution of contracts between customers and Idemitsu, and management of other transactions
(ii) Communication between customers and Idemitsu, as well as notifications and greetings based on social customs
(iii) Research and development and advertising of our products and services
(iv) The following items through analysis including users’ browsing history of the Target Sites
a. Improvement and enhancement of the convenience of the Target Sites
b. Guide to contents and information on our products and services matched to the interests and concerns of the relevant users
c. Distribution of advertisements regarding our products and services matched to the interests and concerns of users on sites other than the Target Sites and measurement and analysis of advertising effectiveness
(v) Handling requests, inquiries, etc. from users of the Target Sites
Personal information related to Idemitsu mail order (online store) purchasers, etc. (i) Receipt of orders, shipping, payment, and handling of inquiries about our products and services
(ii) Information on the our mail order campaigns, events, etc.
(iii) Requests for cooperation with questionnaires, surveys, etc. on our mail order
(iv) Sending and providing prizes and rewards for our mail order sales campaigns, questionnaires, etc.
(v) Research and development and advertising of our products and services
(vi) Compilation and analysis of statistical data for use in the development and marketing of our products and services
(vii) The following matters through analysis including the browsing history, purchase history of purchasers, etc. in our mail order sales:
a. Improvement and enhancement of the convenience of the relevant mail order sites;
b. Guides to contents and information on the our products and services in accordance with the interests and concerns of the relevant purchasers, etc.; and
c. Distribution of advertisements regarding our products and services matched to the interests and concerns of users on sites other than the relevant mail order sites and measurement and analysis of advertising. effectiveness
(viii) Various communications related to the above
Personal information related to participants in events, seminars, etc. organized or co-sponsored by Idemitsu (i) Implementation of events, seminars, etc. sponsored or co-sponsored by Idemitsu
(ii) Responding to inquiries and various communications regarding events, seminars, etc. sponsored or co-sponsored by Idemitsu
(iii) Requests for cooperation with questionnaires on events, seminars, etc. sponsored or co-sponsored by Idemitsu and consideration of improvements
(iv) Requests for cooperation with questionnaires, surveys, etc. on our products and services
(v) Research and development and advertising of our products and services
Personal information related to persons who provide Idemitsu with comments, inquiries, consultations, suggestions, etc. regarding the Our products and services (i) Responding to opinions, inquiries, consultations, suggestions, etc. regarding our products and services, and keeping records of such responses
(ii) Requests for cooperation with questionnaires, etc. on satisfaction with the above responses
Personal information related to applicants to Our campaigns, questionnaires, contests, etc. (i) Conducting lotteries and selection, and announcing the results of the selection
(ii) Shipment and provision of prizes, etc.
(iii) Responding to inquiries from applicants
(iv) Development and advertising of our products and services
(v) Compilation and analysis of statistical data for use in the development and marketing of our products and services
(vi) Various communications related to the above
Personal information related to those who have requested Our materials, etc. (i) Shipment of materials and related responses
(ii) Research and development and advertising of the our products and services
Personal information related to monitors who are asked to evaluate Our products and services (i) Conducting evaluations, etc. of our products and services
(ii) Research and development and advertising of our products and services
(iii) Various communications related to the above

(2) Personal information related to clients and business partners

Items of Personal Information Purposes of Use
Personal information related to employees and officers of the Our Clients, business partners, etc. (i) Conclusion and execution of contracts between clients and Idemitsu, and management of other transactions
(ii) Communication between clients and Idemitsu, as well as notifications and greetings based on social customs
(iii) Provision of information regarding our products, services, campaigns, etc.
(iv) Providing information regarding our products and services, their quality, safety, efficacy, proper use, and problem solving
(v) Introduction and sales promotion of our products and services, and sales management
(vi) Surveys, analysis, research and development, and advertising for our products and services
(vii) Fulfillment of obligations and exercise of rights regarding transactions with Idemitsu
(viii) Collecting and communicating information necessary for business operations
(ix) Audit confirmation work
(x) Other matters incidental or related to transactions, etc.

(3) Personal information related to job applicants, internship applicants, and retirees

Items of Personal Information Purposes of Use
Personal information related to job applicants  and internship applicants to Idemitsu (i) Conducting reviews and decision-making for hiring and rejection
(ii) Verification and analysis of recruitment and selection activities, and future planning and management
(iii) Verification and analysis of internship activities, future planning and management
(iv) Administrative communications and paperwork related to the above
(v) Responses to inquiries from job applicants and internship applicants
(vi) Work related to the above
Personal information related to  internships at Idemitsu (i) Implementation of internships
(ii) Management of equipment and facilities
(iii) Labor management
(iv) Education and training
(v) Safety and hygiene, health management, etc.
(vi) Business communications
(vii) Work related to the above
Personal information related to our retirees (i) Payment of retirement pension, etc.
(ii) Fulfillment of obligations under labor-related laws and regulations, and relevant communications
(iii) Provision of information regarding the status of Idemitsu
(iv) Necessary business communications
(v) Work related to the above

(4) Personal information related to officers, employees, etc.

Items of Personal Information Purposes of Use
Personal information related to  directors, employees (full-time and part-time employees, senior employees, contract employees, mates, employees on temporary assignment, and dispatched employees) of Idemitsu, and their family members (i) Human resource management, labor management
(ii) Wages, salaries, bonuses, retirement benefits, corporate pensions and other benefits, etc.
(iii) Education, drills, training, and skill development
(iv) Identification, assignment, secondment, transfer, promotion, demotion of human resources, and other employment-related management
(v) Employment insurance, social insurance, tax, social security, and other work as required by laws and regulations
(vi) Health management, safety and hygiene management
(vii) Business communications, equipment and facility management and operations
(viii) Work related to share ownership associations
(ix) Work related to the above

(5) Personal information related to shareholders and investors

Items of Personal Information Purposes of Use
Personal information related to shareholders and investors (i) Exercise of rights and performance of obligations under the Companies Act
(ii) Sending and communication of shareholder newsletters, shareholder special benefits, and other distributed materials
(iii) Requests for cooperation with questionnaires, surveys, etc., and the sending and provision of rewards, etc. for such cooperation
(iv) Shareholder management, including the preparation of shareholder data according to prescribed standards in accordance with various relevant laws and regulations
(v) Implementation of shareholder services and consideration of improvements
(vi) Provision of information and communication related to the Idemitsu Group
(vii) Work related to the above

(6) Other Personal Information

Items of Personal Information Purposes of Use
当社の事業活動における個人情報
当社の事業活動は
こちら
• Exchange of information and communication with industries and organizations relating to our business
Personal information related to members of organizations and other external organizations of which Idemitsu is a member or sponsor (i) Exchange and communication of administrative and other necessary information of the relevant organizations
(ii) Consideration of the possibility of collaboration etc. with Idemitsu
Personal information related to persons who submit Requests, complaints, etc. regarding personal information to Idemitsu (i) Responding to Requests, complaints, etc., and conducting investigations for that purpose
(ii) Identification of such persons and/or their representatives
(iii) Sending and communication of responses
Personal information related to residents in the neighborhood of our facilities (i) Emergency and other necessary communications
(ii) Exchange and communication of information necessary for business
Personal information related to visitors to Idemitsu (including information about persons filmed by security cameras). (i) Maintaining our safety, crime prevention and security
(ii) Verification of visitors to Idemitsu
Personal information obtained from sources such as publicly available information, or lists of names distributed at events, etc. (i) Consideration of the possibility of partnership with Idemitsu and related communications
(ii) Research and development and advertising of the our products and services

1-2 Personal Numbers and Specific Personal Information Acquired and Purpose of  Use

Personal numbers and specific personal information retained by Idemitsu and the purposes of  are as follows.

We will not use your personal number beyond the scope of personal number-related matters as stipulated by laws and regulations.
Items of Personal Number and Specific Personal Information Purposes of Use
Personal numbers of shareholders Conducting matters related to dividends
Personal numbers and specific personal information of suppliers required to be included in documents submitted to the tax office, etc. Performance of administrative work related to the preparation and submission of payment records
Personal numbers and specific personal information of our employees, etc. and their dependents (i) Performance of health insurance-related work, employee pension insurance-related work, and other social security-related work stipulated by law
(ii) Performance of withholding tax-related work and other tax-related affairs required by law
(iii) Performance of administrative work related to share ownership associations and other employee benefit programs
Personal numbers of corporate pension beneficiaries, etc. Performance of administrative work related to the preparation and submission of payment records

1-3  Information Related to Personal Information Acquired and Purpose of Use

For information related to personal information retained by Idemitsu and the main purposes of use are as follows.

Items of Information Related to Personal Information Purposes of Use
Cookies and related and similar information (the "Cookies") • To ascertain and analyze the state of users' use of the various websites operated by Idemitsu, including our membership web services (the ”Company's Sites").
• Retention of users' content browsing history, etc. on the Company's Sites
• The following items through analysis of users' browsing history, etc. of the Company's Sites
(1) Improvement and enhancement of convenience of the Company's Sites
(2) Display of content matched to the interests and concerns of users (including display of content more suitable for users in combination with the usage status of other sites and services provided by the Idemitsu Group (*))
(3) Distribution of advertisements related to our products and services matched to the interests and concerns of users outside the Company's Sites and measurement of the effectiveness of such advertisements
  • The Cookies and other information acquired by Idemitsu may become personal information when a user subscribes to the various services offered on the Company's Sites. In such cases, such Cookies will be handled appropriately as personal information. Users may also refuse the use of the Cookies by changing their browser settings. However, such user may not be able to use certain parts of the Company’s Sites.

Cookies and Web Beacons

Our website uses cookies and web beacons ※1 to enable site functionality, measure performance, provide social media functionality, and display relevant content. Their use does not violate the privacy or adversely affect the computers of users.
Users may choose to accept or reject cookies set by our website or third parties (such as partners that provide performance measurement functions and ad-distributing companies) from the cookie banner or cookie setting screen displayed on our website. However, cookies that are essential to the functionality of the website cannot be rejected. Users can also disable cookies through their browser settings.

Cookie Settings
Please note that rejecting or disabling cookies may partially restrict use of the website. This website do not read cookies written by other websites or other data stored on users' hard disks.


※1 Web beacons are small, invisible images (1 x 1 pixel GIF images) that are embedded in web pages or HTML e-mails to collect information that the page has been viewed. This allows us to accumulate information about user's page browsing, e-mail opening and preview status.

List of Cookies
Specifically, we use cookies for the following purposes.

Essential Cookies
These cookies are necessary for the proper functioning of the website and their use cannot be disabled in our systems. These are usually set only in response to users' actions that correspond to requests for services, such as privacy settings, logging in, and filling out forms. Users can set their browsers to block these cookies, but doing so may prevent parts of the website from functioning. These cookies do not retain any information that identifies individuals.

Essential Cookies

Cookie Sub-group Cookie Cookies used Lifespan
www.idemitsu.com show_instru First party 999 days
spiral.idemitsu.com idemitsuVisited First party 2 days
sustainability.idemitsu.com _sustainability_cms_session First party Session
idemitsu.com dc_gtm_UA-xxxxxxxx , _
OptanonAlertBoxClosed
OptanonConsent
First party Several seconds, 364 days, 364 days
parts.stockweather.co.jp ASP.NET_SessionId,
TS014da453
Third party Session, session
lmsg.jp XSRF-TOKEN Third party Several seconds
sustainability-cms-idss-s3.s3-ap-northeast-1.amazonaws.com idemitsuVisited Third party 2 days

Performance Cookies
These cookies allow counting the number of visitors and communication traffic sources. These cookies allow us to see which pages are most and least popular, and to ascertain how visitors navigate through the website to help us measure and improve website performance. If the use of these cookies is stopped, we will not be able to determine users' visits to the website or movements on the website.

Performance Cookies

Cookie Sub-group Cookie Cookies used Lifespan
idemitsu.com __cellar.sid , __ulfpc ,
_clsk, _ga,
_ga_CFHV6HTH8E ,
_ga_FNDS1WEPMY ,
_ga_GBXS4XPNMP ,
_ga_LTH4HXL8JE ,
_ga_N0KZVDYYH0 ,
_ga_TTXYP8GZZX ,
_gat,
_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx ,
_gat_UA-127399879-1 ,
_gat_UA-nnnnnnn-nn ,
_gat_xxxxxxxxxxxxxxxxxxxxxxxxxx ,
_gclxxxx ,
_gid,
_lftr1st
First party 729 days, 400 days, several seconds, 729 days, 729 days, 729 days,  729 days, 729 days, 729 days,  729 days, several seconds, several seconds, several seconds, several seconds, several seconds, 89 days, several seconds, 3649 days
in.treasuredata.com _td_global Third party Several seconds
s-denki.com _ga_CZ9WPSMQL7, _td_global, _td, _gclxxxx, _gid, _ga, _gat_UA-nnnnnnn-nn, __td_signed Third party 729 days, several seconds, 729 days, 89 days, several seconds, 729 days, several seconds, 729 days
smp.ne.jp _gat_UA-127399879-1 Third party Several seconds
co.jp __cellar.sid Third party 729 days
driveconsultant.jp _gclxxxx, _td, _gat_UA-111199162-2, _gid, _td_ssc_id, _ga Third party 89 days, 729 days, several seconds, several seconds, 729 days, 729 days
lmsg.jp laravel_session Third party Several seconds

Functional Cookies
These cookies allow us to enhance and personalize the functionality of the website. These cookies may be set by Idemitsu or by third parties who provide various services added to our website. If the use of these cookies is stopped, some or all of those services may not function properly.

Functional Cookies

Cookie Sub-group Cookie Cookies used Lifespan
www.idemitsu.com client First party 3649 days
cbgw.kuzen.io _chatbot_gateway_session, client Third party Session, 3649 days
tr.marsflag.com i Third party 364 days

Targeting Cookies
These cookies may be set by our advertising partners. Our advertising partners use these cookies for purposes such as creating profile of users based on their interests and concerns and displaying relevant advertisements on websites other than our website. These cookies do not directly retain any personal information, but they uniquely identify users’ browsers or devices. If the use of these cookies is stopped, non-targeted and more generic advertisements will be displayed.

Targeting Cookies

Cookie Sub-group Cookie Cookies used Lifespan
idemitsu.com _a1_f , _a1_f_____ , _fbp First party 729 days, 29 days, 89 days
tapad.com TapAd_3WAY_SYNCS,
TapAd_DID, TapAd_TS
Third party 59 days, 59 days, 59 days
send.microad.jp TR Third party 89 days
y.one.impact-ad.jp cmt Third party 729 days
adsrvr.org TDID, TDCPM Third party 364 days, 364 days
s-denki.com _fbp, _ts_yjad Third party 89 days, 729 days
doubleclick.net IDE, test_cookie Third party 729 days, several seconds
s7.addthis.com __atuvs, __atuvc, __atrfs Third party Several seconds, 395 days, several seconds
mathtag.com uuid Third party 392 days
linksynergy.com icts, rmuid Third party 364 days, 364 days
demdex.net demdex Third party 179 days
dpm.demdex.net dpm Third party 179 days
twitter.com personalization_id Third party 729 days
facebook.com fr Third party 89 days
fout.jp uid Third party 730 days
impact-ad.jp tuuid, psm, tuuid_lu Third party 729 days, 13 days, 729 days
driveconsultant.jp _fbp, _ts_yjad Third party 89 days, 729 days
pippio.com didts, did, nnls, pxrc Third party 364 days, 364 days, 59 days, 59 days
idemitsu-autoflat.com _fbp Third party 89 days
yjtag.yahoo.co.jp bt3, btv3.khADDtf Third party 364 days, 29 days
www.driveconsultant.jp __atuvs, __atuvc Third party Several seconds, 395 days
addthis.com na_id, vc, ouid, um, di2, uid Third party 389 days, 389 days, 389 days, 389 days, 389 days, 389 days
openx.net i Third party 364 days
c.bing.com SRM_B, MR Third party 389 days, 6 days
contents.bownow.jp bownow_mbid, bownow_cid, bownow_aid, bownow_act Third party Several seconds, 7299 days, several seconds, several seconds
youtube.com VISITOR_INFO1_LIVE, YSC Third party 179 days, session
yahoo.co.jp XA, A, B, XB Third party 364 days, 364 days, 730 days, 730 days
pubmatic.com KTPCACOOKIE, PugT, KRTBCOOKIE_xxxx Third party Several seconds, 29 days, 29 days
rubiconproject.com audit, khaos Third party 364 days, 364 days
bing.com MUID Third party 389 days
krxd.net _kuid_ Third party 179 days
a.one.impact-ad.jp aos, cs Third party Several seconds, 364 days
rlcdn.com pxrc, rlas3 Third party 59 days, 364 days

1-4 Personal Information Entrusted with Their Handling and Purpose of Use

We will use personal information entrusted to us for handling within the scope of the entrustment.

1-5 Joint Use

Personal information subject to joint use and the purposes of use etc. are as follows.

Items of Joint Use Personal Information Purpose of Joint Use Scope of Users of Joint Use Information Entity Responsible for Management of Joint Use
The following information acquired on our website:
Information registered by users of our website, such as e-mail addresses and attribute information, as well as the site browsing history and usage conditions
(i) Improvement and enhancement of the convenience of various websites operated by Idemitsu and its group companies
(ii) Compilation and analysis of statistical data for use in the development and marketing of our products and services
(iii) Display of contents and information on our products and services by Idemitsu and its group companies matched to users’ interests and concerns
(iv) Distribution of advertisements by Idemitsu and its group companies on our products and services matched to the interests of users outside our website and measurement of the effectiveness of such advertisements.
(v) Other purposes incidental or related to the above
Idemitsu Kosan Co., Ltd.
Idemitsu Group
Idemitsu Kosan Co., Ltd.
The following personal information acquired when Idemitsu receives various opinions, inquiries, etc. from customers, etc.:
Names, addresses, telephone numbers, e-mail addresses, dates of birth, etc.
(i) Responding to opinions, inquiries, consultations, suggestions, etc. regarding our products and services, and keeping records of such responses
(ii) Requests for cooperation with questionnaires, etc. on satisfaction with the above responses
(iii) Other purposes incidental or related to the above
Idemitsu Kosan Co., Ltd.
Idemitsu Group
Idemitsu Kosan Co., Ltd.
The following personal information related to employees of Idemitsu and its group companies:
Personnel and labor-related information, such as names, e-mail addresses, and dates of birth, etc.
(i) Human resource management, labor management
(ii) Services related to wages, salaries, bonuses, retirement benefits, corporate pensions, and other employee benefits
(iii) Education, drills, training, and skill development work
(iv) Identification, assignment, secondment, transfer, promotion, demotion of human resources, and other employment-related management
(v) Employment insurance, social insurance, tax, social security, and other work as required by laws and regulations
(vi) Health management, safety and hygiene management work
(vii) Work relating to business communications, equipment and facility management and operations
(viii) Work related to share ownership associations
(ix) Other purposes incidental or related to the above
Idemitsu Kosan Co., Ltd.
Idemitsu Group
Idemitsu Kosan Co., Ltd.
The following personal information related to employees and directors of clients, business partners, etc. of Idemitsu and its group companies:
Names, company names, affiliations, e-mail addresses, telephone numbers, etc.
(i) Conclusion and execution of contracts between clients and Idemitsu, and management of other transactions
(ii) Communication between clients and Idemitsu, as well as notifications and greetings based on social customs
(iii) Provision of information on our products, services, campaigns, etc.
(iv) Providing information on our products and services, their quality, safety, efficacy, proper use, and problem solving
(v) Introduction and promotion of our products and services, sales management, and advertising
(vi) Fulfillment of obligations and exercise of rights in connection with transactions with Idemitsu
(vii) Collecting and communicating information necessary for business operations
(viii) Other matters incidental or related to transactions, etc.
Idemitsu Kosan Co., Ltd.
Idemitsu Group
Idemitsu Kosan Co., Ltd.

1-6 Preparation of Anonymized Personal Information

We may use the personal information provided in a form that makes it not possible to identify a specific individual (anonymized personal information). 

More information on the content of anonymized personal information are as follows.

We do not currently handle anonymized personal information.

1-7 Preparation of Pseudonymized Personal Information

We may create pseudonymized personal information (the name and other information deleted) based on personal information provided and use it only for internal analysis. When using pseudonymized personal information, personal identification and provision of such information to third parties are prohibited.

2.Proper Management and Protection of Personal Information

当社では、個人情報の適正な取扱いの確保のための基本方針として、「個人情報等の保護に関するグループ基本方針」を策定し、関係法令の順守等について定めています。また、「情報管理規程」、「個人情報管理規程」および「特定個人情報取扱い規程」を策定し、個人情報のうち特に個人データ(個人情報の保護に関する法律(以下「個人情報保護法」といいます。)の定義によりますが、本項では個人データとして取り扱うことを予定している個人情報も含みます。)の取扱いについて、以下の取組みを実施しています。

Initiative

(i) Organizational Safety Management Measures
a. Establishment of personal information managers in each division of Idemitsu and implementation of measures necessary for the appropriate management of personal data
b. Establishment of a system to contact responsible persons and relevant departments in the event of an incident such as information leakage.
c. Confirmation of the status of handling of personal information databases, etc., in each division of Idemitsu, and evaluation, review and improvement of safety management measures
(ii) Personnel Safety Management Measures
a. Identification of management supervisors for ensuring compliance with relevant laws and regulations and rules by our employees
b. Training for our employees
(iii) Physical Safety Management Measures
a. Management of areas where personal data is handled
b. Measures to prevent theft or loss of equipment, electronic media that handle personal data and documents containing such information
c. Measures to prevent leakage, etc. when carrying electronic media
d. Deletion of personal data and disposal of equipment, electronic media, etc.
(iv) Technical Safety Management Measures
Measures to restrict access, prevent unauthorized external access, etc., and prevent leaks, etc., associated with the use of information systems
(v) Ascertaining the External Environment
Ascertaining the systems for the protection of personal information in the countries where personal data is stored, and implementing safety management measures in line with the systems in each country

3.Provision of Personal Information to A Third Party

We will not provide personal information it acquires to any third party, except as required by the Act on the Protection of Personal Information or other relevant laws and regulations, in cases such as the following.

In the case of providing information to a third party

(i) In the case we obtain the prior consent of the person
(ii) In the case of entrusting the handling of personal data within the scope necessary for achieving the purpose(s) of use
(iii) In the case of business succession due to mergers, company splits, business transfers, or other reasons
(iv) In the case of joint use in accordance with the Act on the Protection of Personal Information.

4. Procedures of Requests for Personal Data the Business Holds and Requests for Disclosure of Records of Provision to A Third Party

4-1 Types of Requests

Personal data the business holds (as defined in the Act on the Protection of Personal Information) retained by Idemitsu The same applies hereinafter.) We will respond to any of the following requests made regarding personal information or requests for disclosure of records provided to third parties (“Requests“) in accordance with the paragraph 5-2, 5-3, and 5-4.

(i) Notification of purpose of use
(ii) Correction, addition to, or deletion of content (the collectively  “Correction, etc.“)
(iii) Suspension of use or deletion (collectively the “Suspension of Use, etc.“)
(iv) Disclosure of personal data the business holds and records of provision to a third party
(v) Suspension of provision to a third party

4-2 Procedures of Requests

(1)ご請求のお申し出先
お客様が個人情報を提供された当社の各サービス、サイト等が個別に設置するお問い合わせ窓口まで、お申し出ください。お問い合わせ窓口が不明な場合、 こちら をご確認ください。

なお、当社の会員制ウェブサービス、通信販売サイト等でご登録された会員情報、お客様情報等は、お客様ご自身で確認、変更、消去等が可能な場合があります。また、個人情報の利用目的は、本プライバシーポリシー等に記載されている場合があります。これらの場合、お客様ご自身でご確認・ご対応いただくようお願いいたします。

(2)ご請求の方法
①保有個人データの開示請求または第三者提供記録の開示請求の場合

上記(1)のお問い合わせ窓口にてご案内する住所宛てに、次の必要書類を郵送することにより、お申し出ください。なお、封筒に朱書きで「個人情報に関する請求申込書類在中」とお書き添えください。ご請求1件につき、1,000円分の手数料(回答送付にかかる実費相当分の郵便切手。ただし、回答方法または回答内容の分量に応じ、別途手数料の額および支払方法を定めることがあります。)をお支払いいただきます。

<必要書類等>
請求申込書を開く

・運転免許証、健康保険の被保険者証、パスポート、マイナンバーカード、年金手帳、特別永住者証明書のうち、いずれか1点の写し(代理人からのご請求の場合、ご本人および代理人の両名分)
・(上記の本人確認書類に現住所の記載がない場合)上記の本人確認書類に加え、住民票または公共料金の請求書であって、ご本人(代理人からのご請求の場合、ご本人および代理人の両名分)の氏名および現住所が確認できるもの1点の写し
・(代理人からのご請求の場合のみ)委任状等、ご本人との代理関係を確認できる書類
・1,000円分の郵便切手(ただし、別途手数料の額および支払方法を定めることがあります。)

*We will notify you if any of the above required documents are incomplete or missing. However, if the required documents are not completed within two weeks after notification, we will deem that you have not made the request. Please be aware that we may contact you by telephone or other means to confirm the details of your request.
*If the prescribed fee is not paid after notification, we will treat the request as if it had never been made. Please note that the fee will not be refunded regardless of the reason.


(ii) For requests for the Correction, etc., the Suspension of use, etc., suspension of provision to a third party, or notification of the purposes of use of personal data the business holds

Please inform us of the details of your request at the inquiry desk in (1) above and provide us with the information necessary to verify your identity, such as name, address, date of birth, and telephone number of the requester, in accordance with the guidance. As in the case of a request for disclosure of personal data the business holds or a request for disclosure of records of provision to a third party, we may ask you to submit documents verifying your identity. In the case of a request from a representative, please provide us with documents that can verify the representative’s relationship with the requester (or other equivalent method if it is difficult to provide such documents).

(3) Method of verifying the identity of the person concerned and his/her representative
We will confirm your identity and the identity of your agent by checking the information provided necessary to confirm your identity and the identity of your representative and the contents of the documents confirming your identity and your relationship with your representative.

(4) Method of response to requests
We will respond to requests for disclosure of personal data the business holds or requests for disclosure of records of provision to third parties by sending a written document to your current address indicated in the required documents in (2) above or by sending an electromagnetic record as an e-mail attachment to the e-mail address indicated in the request application form in (2) above, in accordance with the request of the requester. However, if disclosure by the latter method requires a considerable sum of money or is otherwise difficult, we will respond by the former method after the notification to that effect.

Requests for the Correction, etc., the Suspension of use, etc., suspension of provision to a third party, or notification of the purposes of use of personal data the business hold will be responded to in the manner prescribed by Idemitsu.

4-3 Purposes of Use of Personal Information Acquired in Connection with Requests

Personal information acquired in connection with Requests will be used only for the purpose of investigating the request, confirming the identity of the person concerned or his/her representative, sending a response, and making necessary contact. Documents sent to us will be destroyed within 6 months after the completion of the response.

4-4 Noncompliance with Requests

If any of the following items applies, we will not respond to the request and will notify the applicant to that effect.

(1) If the identity of the applicant cannot be verified
(2) If the right of representation cannot be verified where a request is made by a representative
(3) If the subject of Requests does not fall into the category of personal data the business holds
(4) If the Correction, etc. is not necessary in view of the purpose of use, or when it is incorrectly claimed that the information is erroneous.
(5) If there is no reason for the request for the Suspension of use, etc.
(6) If provision to a third party is made without violating the Act on the Protection of Personal Information.
(7) If otherwise determined by laws and regulations

5. Contacts for Other Inquiries Regarding Personal Information

For inquiries regarding personal information other than procedures for Requests described above, such as changes to registered information, service suspension, or other inquiries, complaints, or consultations regarding personal information for each site or content operated by Idemitsu, please contact the respective site or content in question. If you do not know the contact point, please contact us at:

(1) By telephone

Customer Service Center:0120-132-015
Hours of operation: Monday - Friday, 9:30 a.m. - 5:00 p.m.
(Excluding Saturdays, Sundays, national holidays, year-end and New Year holidays, and holidays designated by Idemitsu)

*We record telephone calls received from customers for the purpose of confirming the content of the call, improving the quality of responses, and improving and developing its products and services. *This service is not available from IP phones.

(2) By e-mail

こちら からお問い合わせください。

6.Notifying Individuals Concerned and Reporting to the Personal Information Protection Committee

In the event of a incidents such as leakage of personal information, we will notify the person(s) concerned and report the matter to the Personal Information Protection Committee in accordance with the provisions of the Act on the Protection of Personal Information.

7.Revision of this Privacy Policy

We may revise this Privacy Policy  at any time without notice. The revised policy shall take effect from the time it is posted on our website. However, if the purpose(s) of use of acquired personal information is changed beyond the scope reasonably considered to be relevant to the purpose(s) of use before the change, we will obtain the consent of the user(s) concerned to the changed purpose(s) of use.

Revised: April 24, 2024


Our website is under the management of Idemitsu Kosan Co., Ltd.. Although our website may be accessed from countries throughout the world with differing laws, users shall be deemed to have agreed to be bound by the laws of Japan with respect to the use of the website.
In addition, we make no representation or warranty on our website as to whether the contents of our website are appropriate to the environment persons accessing the website. Users accessing our website do so at their own discretion assume all responsibility for the use of the website.

End of document