Inquiry Flow
Terms and Conditions
Terms and Conditions
You need to agree with Terms & Conditions below as well as our Privacy Policy to use this service.
Our policy toward personal Information
Your private information will not be disclosed to the third party without your permission except it is required by law. Depending on your inquiry, your information can be disclosed to contractors, data-sharing companies, successors of our businesses, and our group companies to improve our service level.
Please read below before proceeding to the form
■Please check again before clicking “Confirm” button.
■“required ” item must be fulfilled to submit your inquiry
■Please avoid using machine dependent characters
■If you move to other pages during typing, your information may be remained
in the form. To avoid this, please try not to use ‘Back’ button of the Internet
browser and use ‘Cancel’ button to delete remained information.
Notes on inquiries
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We care about your questions and concerns and are happy to provide you as much information as possible.
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Kindly accept some instances, however, where we will not be able to respond on a timely manner or we fail to provide you with satisfactory answers.
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If your information (phone no. e-mail address) is wrong, we are not able to answer your inquiries. Please kindly confirm your phone no. or e-mail address.
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If you want to have our response by e-mail, please kindly confirm your status to "idemitsu.com" domain.
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In whole or in part, unauthorized reproduction and making secondary use of the contents of our reply is prohibited.
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This service is operated by SPIRAL® of SPIRAL Inc.